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SAP SuccessFactors Employee Central Service Center

Connect employees to HR in just one click – and deliver consumer-grade HR services – with SAP SuccessFactors Employee Central Service Center. This cloud-based software gives employees instant access to their personal data, lets them contact HR on their preferred channel, and empowers agents with an integrated knowledge base.
Key Features
  • 01
    Ask HR

    Rapidly provide employees with relevant information from your HR knowledge base. The Ask HR feature knows who the employee is and where they are in your system, so they don’t need to enter this information. If they need additional assistance, employees can open a ticket, place a call, initiate a chat session, or write an e-mail – all from one screen. 

    • Provide easy access to your HR knowledge base
    • Streamline HR help desk support 
    • Show employees the status of their requests
  • 02
    HR Ticketing

    Give HR service reps access to the employee information they need – and only the information they need – to quickly address issues and resolve tickets.  Use configurable rules to automatically route requests to the appropriate individual or group. And integrate with the SAP SuccessFactors HCM Suite to make immediate adjustments to employee records. 

    • Route HR requests to the right person or group
    • Protect employee data with permission controls
  • 03
    Embedded Analytics

    Get actionable insight into employee interactions, service-level agreements (SLAs), frequently-raised issues, HR bottlenecks, and the quality of the resolutions provided – with embedded HR service analytics. Run predefined reports or build your own – and use dashboards to access a single source of information for all HR service-related issues. 

    • Analyze employee interactions and issues
    • Measure and improve HR service quality
    • Run predefined SLA compliance reports
Additional Resources
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How Uniper modernized essential HR services

This German energy company uses new HR self-service capabilities, mobile functionality, and innovative chatbot technology to transform HR services and modernize the employee experience.

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New technologies for HR service delivery

Discover how technologies like robotic process automation (RPA) and machine learning are transforming HR service delivery and creating more agile and efficient HR departments.

Related Applications
Learn more about how SAP SuccessFactors can get your team working together.