Employee experience management is the next competitive frontier
Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire.
"You can’t deliver great customer experiences without focusing on your people and delivering great employee experiences. Employees come first."
- Lisa Rowan, IDC Research Vice President, HR, Talent, and Learning Strategies
Download the IDC Analyst Connection Q&A brief, Employee Experience Management Is the New Frontier, today to learn how:
Effective management of employee experience involves continually capturing employee feedback.
Moments that matter are now critical touch points that define the employee experience.
The employee experience is intertwined with the customer experience, where satisfied employees leads to happy customers.
The combination of experience data (X-data) with operational data (O-data) can help companies understand the why behind what’s happening