Support Portal Users
Users with access to the SAP Support Portal are designated by SAP SuccessFactors customers. In general, they support and administer the SAP SuccessFactors system at their companies. Only these users can receive direct support from SAP SuccessFactors. To submit an incident, please visit the SAP Support Portal.
Employee / End Users
An end user is an employee of a SAP SuccessFactors customer who has access to his or her company’s SAP SuccessFactors system and does not have access to the SAP Support Portal. For tips on who end users should reach out to at their companies and answers to common support questions.