We're Here for You
The Customer Success Organization wants to be your partner in business execution. We’ve got everything you need to start strong and see results sooner.
Support Offerings: Guiding You to Success
SAP SuccessFactors built its Customer Success Organization to create a customer support experience that is as compelling and effective as our solutions. Our customer-focused, innovation-fueled culture produces a support experience that is intuitive and genuinely helpful.
We get it.
Different customers have different needs, so we have put together the most innovative self-service and real-time support options available. As your go-to organization after you’re up and running, we want you to understand all of the support options and tools that are available.
You get it.
SAP Enterprise Support, available to all direct customers, provides multiple channels and resources to help you how you want it, when you need it. For customers interested in a more personalized engagement, SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts.
New SAP Cloud Services customers for SAP SuccessFactors, SAP Business ByDesign, SAP Hybris Cloud for Customer, SAP S/4HANA Enterprise Management Cloud, and SAP S/4HANA Professional Services Cloud can choose from 2 support options: SAP Enterprise Support, cloud editions (included in subscription fee); SAP Preferred Care (available for additional fee).