For Retailers, the frontline workforce is the ‘face of the brand’ for most customers. In order to succeed in today’s hyper-competitive environment, store managers must combine a knowledgeable workforce with a modern technology platform to create a shopping experience that delights customers and creates long-term loyalty. Download the whitepaper and discover:
- Trends in retail and their impact on the workforce
- Research that highlights the link between employee engagement and customer satisfaction
- A new framework for managing the retail workforce
- How technology supports employee, manager and customer experience.
Download the white paper Retail Workforce as a Catalyst for Change: Succeeding in the Future of Retail now.