Cloud contract for the SAP SuccessFactors hosted service
One contract, four building blocks
The SAP Cloud Contract applies to all of our cloud services, including SAP SuccessFactors. It consists of four main building blocks:
1. Order Form
2. Cloud Service Description
3. Data Processing Agreement
4. General Terms and Conditions
These building blocks are essentially the same for any SAP cloud service, except for the Cloud Service Description. This description includes product-specific terms, product supplements, the support policy, and the service-level agreement (SLA).