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Products and Services

Support Offerings

Get the support you need to expertly run, use, and maintain your SAP SuccessFactors solutions. Start strong – and see results sooner.

Maximize the value of your cloud HCM investment 

Our customer success teams are dedicated to helping you use your SAP SuccessFactors solutions effectively post go-live. Harness mission-critical support included in your cloud subscription, or upgrade to our premium plan for tailored support and prioritized issue-handling.

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Premium support for accelerated results

Mission-critical support

Included in your subscription, our core program sets you up for success from the start. Collaborate with experts, build skills on our learning platform, and get 24/7 technical support.

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Premium support for accelerated results

SAP Preferred Success, our premium plan, is tailored to your business needs. It offers exclusive programs such as guided onboarding, enhanced target SLAs, and prioritized issue handling.
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Support Plans

SAP Enterprise Support, cloud editions (SAP ESCE) helps you safeguard your mission-critical processes for faster issue resolution with a guaranteed corrective action plan. 

  • Offers a rich set of support deliverables, knowledge transfer assets, training materials, and best practices

  • Provides easy collaboration with our SAP experts through different channels and platforms, including chat.

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SAP Preferred Success is an add-on to the SAP ESCE subscription, helping you accelerate outcomes with your SAP cloud solution. The plan is dynamic to the changing needs of your organization and combines insight-driven recommendations, a continuous learning strategy, and change-management guidance. Additional vaue added options include:

  • Onboarding with landscape guidance, use-case guidance on build, integration, and extension scenarios
  • Tailored training and enablement with exclusive content
  • Access for five users to the SAP Learning Hub
  • Collaborative release guidance and recommendations
  • Expertise delivered through solution and platform experts, customer success managers, and automated delivery
  • Success checks for best-practice delivery
  • Prioritized incident handling with faster response time for priority 2-4 incidents
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SAP SuccessFactors Services
SAP SuccessFactors Services

Let our experts help you plan your HR transformation, implement and run SAP SuccessFactors solutions, integrate your cloud and on-premise landscapes, and stay on top of the latest technologies – from AI to VR.

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Learn more about how SAP SuccessFactors can get your team working together.

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