Deliver world-class human resource services
Get an overview of SAP SuccessFactors Employee Central Service Center, a comprehensive HR service delivery solution. See how it gives employees an integrated knowledge base that provides personalized HR policy information and the ability to reach out to the help desk directly through the system by phone or by e-mail.
Rapidly provide employees with relevant information from your HR knowledge base. The Ask HR feature knows who the employee is and where they are in your system, so they don’t need to enter this information. If they need additional assistance, employees can open a ticket, place a call, initiate a chat session, or write an e-mail – all from one screen.
Give HR service reps access to the employee information they need – and only the information they need – to quickly address issues and resolve tickets. Use configurable rules to automatically route requests to the appropriate individual or group. And integrate with the SAP SuccessFactors HCM Suite to make immediate adjustments to employee records.
Get actionable insight into employee interactions, service-level agreements (SLAs), frequently-raised issues, HR bottlenecks, and the quality of the resolutions provided – with embedded HR service analytics. Run predefined reports or build your own – and use dashboards to access a single source of information for all HR service-related issues.
