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James Harvey serves as Head of Engineering & Service Delivery Operations at SAP SuccessFactors. His depth of leadership experience stretches across HR tech, business and leadership. Prior to joining SAP SuccessFactors, James was General Manager and SVP at CA Technologies, overseeing the IT Business Management Division. Prior to serving in that capacity, James managed CA’s Application Performance Management group, including Strategy, Design/UX, Product Management, Product Marketing, Development/Engineering, QA, SaaS Operations, Program Management and Specialized Consulting. He earned his Undergraduate degree in Accounting & Control Systems from Brigham Young University and his Graduate degree in Tax Accounting from the University of North Texas.