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Carlos serves as SVP of Global Customer Success at SAP SuccessFactors. He oversees cloud services for SAP SuccessFactors and SAP Hybris solutions, cloud innovation services, and the customer success executive advisory service. Carlos works extensively with customers to develop, implement, and define a strategy to accelerate the benefits of cloud technologies across the enterprise. Prior to SAP, Carlos was at Salesforce where he led Global Cloud Services. Carlos has spent over 25 years in technology management consulting firms and has lead multiple teams focused on IT transformation. Carlos holds a degree in Computer and Information Sciences from California State Polytechnic University-Pomona.