SuccessFactors / PLATAU Support

Welcome to SuccessFactors

Plateau Systems, the leading provider of SaaS solutions for developing, managing, rewarding and optimizing organizational talent, is now part of SuccessFactors.

If you are a current customer of Plateau Systems, welcome! We are delighted to have you as part of the SuccessFactors family.

For more information about SuccessFactors' acquisition of Plateau, please read our FAQ and our full press release.

Committed to Your Success

Our combined company, together with our customer success organization remains totally committed to your success and satisfaction. In fact, we believe the combination of our two industry-leading customer service organizations will lead to great outcomes for customers of both companies. We look forward to supporting you whenever you need assistance-just as we always have.

Contacting Customer Support

At this time, in order to make the transition to SuccessFactors as simple as possible, we will not change the way you request and receive assistance from the SuccessFactors/Plateau customer support organization. Eventually, as we leverage the strengths of the combined SuccessFactors organization, we will introduce changes as part of our ongoing improvement initiatives. The following options remain in effect, available to authorized customer administrators.

Online Case Management: The easiest way to get support assistance or find a solution on your own is through our customer support case portal.
Online Knowledgebase: Hundreds of solutions to known problems or frequently asked questions reside in our online knowledgebase. Use the Plateau Customer Support Login for access.
Telephone Support: Knowledgeable customer support representatives are a phone call away. A case will be created for you and assigned to the next available representative.
E-mail Support: For non-urgent issues, customers may submit requests for help via email. For the fastest assistance, we recommend one of the aforementioned support alternatives.