SuccessFactors Support
Together we are partners. We deliver success, not just support.
If you don't succeed, we can't succeed. This is the mutual accountability that drives us every day to do everything we can to ensure your ongoing success.
Ensuring Your Ongoing Success
Reliable customer support is as important as a software solution's functional capabilities. Some companies have ignored this fact at their peril. At SuccessFactors, customer success is the single most important measurement of performance. Our entire organization is relentlessly focused on delighting our customers.
The SuccessFactors’ Customer Success Team
The other guys have customer support groups - we have a Customer Success Team. The Customer Success team is at the center of SuccessFactors’ customer support. This group of experienced professionals is dedicated to ensuring that your organization meets its business goals and gets the most out of the SuccessFactors Performance & Talent Management solution. After all, that’s why you are partnering with SuccessFactors.
Customer Community & Online Service
SuccessFactors customers are surrounded by helping hands. Our investment in online service and community is an investment in your success.
The SuccessFactors Customer Community is an online support and social networking environment, and one of the largest for HR and HCM professionals in the world today. Within the community, you will be able to share your expertise, get product support, find information and answers, download training materials, suggest product ideas, work with other customers globally and truly get the most from your investment. Whether you've been with us for years, or are just joining our family of customers, we know you will find our Community to be full of great resources for everything you need to know to succeed with SuccessFactors.
Getting Started is Simple |
You have a full Community for Success right at your finger tips with the Customer Community. This site exists to give you and your team all of the resources you can use at any time to help make you successful. We encourage you to take advantage of all that we have to offer and to network with all of the knowledgeable members (7,000+ members) that are just a click away.
Here are the top ways to start leveraging your Community Success:
- Join a OneVoice meeting,
- Post a question in the Discussion Forums,
- Search the knowledge base
- Find a member in the Directory to directly ask your question to
- Open a Case with Customer Success
