SuccessFactors University
A solid educational strategy is the cornerstone to effective user adoption.
The SuccessFactors University team is committed to helping you build the ultimate success story by achieving a total strategic business execution solution for your organization. We complement the offerings of our Professional Services Implementation Team by providing additional education and consulting services to further drive user adoption and realize transformation within the organization. No matter how comprehensive or targeted a solution, we will work hand-in-hand with you to ensure long-term success.
Our Approach
SuccessFactors University (SFU) is here to ensure your people have the knowledge, skills, and motivation to use the system effectively. We start by breaking down your total audience into role categories:
- System Administrators / Project Team
- End Users
- Executives / Business Managers
The way your organization approaches training will set the tone for the level of user-adoption and satisfaction with the new process and system. Training should focus heavily on the business reasons and value for the implementation—for everyone. In addition to the business value of our solution, it’s important to define and address the customer value in the new system (the “What’s in it for me?” factor).
High-level steps for developing the training plan and deployment include:
- Define the process in a manner that is easily communicated
- Outline the business and customer value of the process
- Identify discrete audiences that may require different approaches
- Plan appropriate approach and content for each audience
- Develop content, agenda, and communications
- Communicate training to appropriate audiences
- Execute training
We can help—Putting it all together
SuccessFactors realizes that each organization has unique goals, challenges and culture as it relates to making their people successful. We offer templates and guidance on adoption best practices to help you get started or can partner with you to develop training that’s tailored specifically to your branding, configuration and process. Feel free to have a conversation with us about what would work best for you. How can we help?
Email us today: sfuniversity@successfactors.com
