Doug Klein

Doug Klein is one of three Principal Members at Sirota and serves as Sirota's President of Consulting. His clients have included Allegis Group, Allergan, American Express, BP, Countrywide Financial, Dell, Intuit, Microsoft, SmithKline Beecham, TD Bank Financial Group, and Westfield.  Prior to joining Sirota, Doug consulted to Time-Warner in their Circulation Research Area and to AT&T on management assessment centers.

Over the years, he has developed specific strategies for helping organizations integrate survey data from their multiple constituencies (e.g., customers and employees) with business results in order to determine action priorities.

Doug is a noted lecturer and often speaks and writes on: internal organization effectiveness and culture, employee engagement/enthusiasm, employment brand, customer satisfaction and retention, diversity, employment life-cycle, Sarbanes-Oxley and the management and assurance of intangible assets. Recent engagements include: American Society for Quality Control, Columbia University, BAI, The Conference Board, The International Benchmarking Clearinghouse, The Institute for International Research and Society for Human Resource Professionals, American Psychological Association, Society for Human Resource Management, HRPAO, METRO, Organizational Resource Forum, University of Greenwich: Human Capital, and many others, covering a range of topics related to customer satisfaction measurement and organization effectiveness.

A former Doctoral Candidate at New York University, Doug also holds a Masters Degree from their program in Industrial/Organizational Psychology