People Performance

SuccessFactors Research is cultivating the art of, and uncovering the science of, Human Capital Management. Through a number of different initiatives, SuccessFactors Research is moving HCM forward and taking talent management to the next level.

A complex relationship between Engagement, Customer Satisfaction, Retention, and Productivity drives performance. After examining our research, and the research of our Thought Leaders, it was clear that these factors all contribute significantly to both revenue and profit. SuccessFactors research is dedicated to understanding what drives performance, and how technology can make a positive impact. The paper Drive Top and Bottom Line Results with People Performance explains the relationship between these performance factors, how they drive performance, and introduces the SuccessFactors Research HCM Business Impact Model © shown below. This provides an excellent framework for advancing performance with HCM, and a foundation for our other research initiatives.

This cutting edge research is focused on discovering how Human Capital Management can drive real business results for organizations. SuccessFactors Research also helps organizations to develop unique business cases, and to estimate tangible ROI for their HCM investments.