Lancaster Landmark Hotel Group Selects SuccessFactors to Help Create High-Performance Culture

SuccessFactors to Facilitate Collaboration Across 750 Staff Within the Group, Provide Better Insight Into Internal Talent and Succession, and Link Training Skills Gap AnalysisLONDON, Aug 19, 2008 (BUSINESS WIRE) -- SuccessFactors, Inc (NASDAQ:SFSF), the global leader in on-demand performance and talent management solutions, today announced that the Lancaster Landmark Hotel Group has selected SuccessFactors Performance and Talent Management Suite as part of a company-wide initiative to implement a high-performance culture and share best practices. Initially deploying modules to manage performance and succession practices, the company will be using SuccessFactors to facilitate collaboration across the group, provide better insight into internal talent, training and career planning, as well as align employee performance with business objectives. The company will deploy SuccessFactors to 750 employees across its three London properties later this year.

The Lancaster Landmark Hotel Group specialises in the four and five star sector of the hotel market. The company owns and operates three prestigious London hotels, including The Landmark London, the Royal Lancaster Hotel, as well as the K West Hotel & Spa. The company also owns the Landmark Bangkok in Thailand, and manages the Basil Street Apartments in the heart of Knightsbridge, London. The hotels are each run independently and operate as separate entities.

"Our existing performance review systems were very generic, and didn't focus enough on the individual," said Ciara Hassan, acting director of human resources for the Lancaster Landmark Hotel Group. "We realised they were not progressive enough, and we wanted an effective way to show our employees that we were investing in their career development, while implementing a high-performance culture. As part of our overall people strategy to attract, train and retain staff, we needed the ability to collaborate across the group. We also wanted to be more proactive and strategic about managing our training. In particular, we wanted the ability to identify skills gaps and high performers within the business."

The Lancaster Landmark Hotel Group was previously using a paper-based performance management system based on four elements around customer satisfaction. The system was not appropriate for all levels of staff, nor did it provide any real visibility for employees or managers into training needs analysis, job vacancies or career progression across different hotels within the group. The way each hotel measured and developed its staff was also incongruent with other hotels in the group, which made it difficult for senior management to get a consistent view of talent, performance and succession planning.

"We did a benchmark of suppliers and were very quickly impressed with the level of service, insight and expertise from SuccessFactors," added Hassan. "We were particularly impressed with SuccessFactors' leadership status and industry expertise in the hotel sector, and their track record at helping organisations implement a high-performance culture. Because SuccessFactors is delivered online, we can create a dynamic system that directly links to our development and training systems that highlights training skills requirements, rather than just a once a year, paper-based process. We will also be able to collaborate across the group, enabling senior management to share ideas, work together more closely, and transparently cascade our group objectives down through the business to provide an overall snapshot of the organisation."

Brian Hladnik, managing director of the Lancaster Landmark Hotel Group, added, "We are delighted to be partnering with SuccessFactors. This latest investment forms just one part of our overall global people strategy, which includes competency-based recruitment and succession planning. SuccessFactors provides us with a means by which we can administer and manage our plans in a timely and consistent manner across different hotels and geographies."

Andy Leaver, vice president of EMEA sales for SuccessFactors commented, "We have more than 30 brand-name hotel customers around the world and understand that the hotel industry in particular faces a unique set of challenges - a transient workforce from multi-national backgrounds, high churn, and a very competitive marketplace, particularly in the higher end of the market. The Lancaster Landmark Hotel Group is a great example of an organisation that understands the role and rewards that effective development, collaboration, and communication can play in staying both competitive and differentiated. By identifying and developing their internal talent, Lancaster Landmark will be able to provide a clear career progression path and precisely identify any skills gaps at the individual employee level, while providing senior management with the visibility, collaboration and insight at a group level to track and manage company-wide performance objectives."

A recent study showed SuccessFactors' customers have both stronger revenue and net income growth as compared to industry peers.

The SuccessFactors Performance and Talent Management Suite, which includes Performance Management, Goal Management, 360 Degree Reviews, Succession Management, Compensation Management, Learning and Development, Recruiting Management, Employee Profile, and Analytics and Reporting applications, creates a company-wide network of information related to employee performance, including skill-sets, interests, career aspirations, ability to relocate, experience, languages spoken and more. By providing deep, real-time, company-wide visibility into such critical performance data, companies are able to make better, more informed decisions about how to promote, recruit, compensate, reward and manage their entire employee base.

About SuccessFactors, Inc.

SuccessFactors is one of the fastest growing public software companies and the leading provider of on-demand employee performance and talent management solutions. The company enables organizations of every size, and across every industry and geography, to achieve high-performing workforces through goal alignment and execution, talent development and planning, and pay-for-performance initiatives. From 92 customers and approximately 282,000 end users in 2003 to more than 2,140 customers and 4 million end users today, SuccessFactors' solutions are widely deployed across 60 industries in over 185 countries in 22 languages. Founded in 2001 with offices around the world, the company employs more than 700 people, all passionately focused on revolutionizing the future of work. For more information, visit: http://www.successfactors.com.

SOURCE: SuccessFactors, Inc.

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