SuccessFactors Extends Prominence in Healthcare Industry

Performance and Talent Management Leader Expands Dominance in Key Vertical With Dedicated Practice, Industry-Specific Products, Specialized Sales and Implementation TeamsSAN MATEO, Calif., Aug 05, 2008 (BUSINESS WIRE) -- SuccessFactors, Inc. (NASDAQ:SFSF), the global leader in on-demand performance and talent management solutions, today announced continued success in customer acquisition in the patient care industry. Within the last year, SuccessFactors created a dedicated practice with specialized products, sales and implementation teams and product experts solely focused on patient care - a strategy that has proven to be effective. SuccessFactors enjoys relationships with hundreds of healthcare facilities - from regional medical facilities such as Yoakum Community Hospital and Phelps County Regional Medical Center to integrated hospital networks like Danbury Health Systems, which is comprised of seven hospitals in Connecticut. The many hospitals and patient care facilities represent several hundred thousand patient care workers deployed on its suite, enabling SuccessFactors to be a dominant provider of human capital management solutions for the patient care industry. The company added 25 healthcare entities which represented 45 hospitals in 2007, and is rapidly extending its customer adoption in 2008.

Lars Dalgaard, chief executive officer for SuccessFactors, said, "Patient care organizations have rapidly embraced SuccessFactors because we uniquely offer an integrated solution with a light footprint on IT. Our solutions easily integrate with HRIS systems and we deliver industry-specific content, tools and applications for these companies to increase their top-line results. SuccessFactors delivers the total package for the healthcare industry to retain a high-performing workforce."

Customer in Action: Danbury Hospital

Danbury Hospital, the flagship of Danbury Health System, is consistently ranked in the "top 5% of hospitals" nationwide by HealthGrades. The hospital's management believed in the business value of deploying a performance and talent management solution, recognizing that employee engagement in a pay-for-performance culture could improve their bottom line. Facilitating JCAHO compliance, automating their compensation processes, having an easy-to-use system for all users, and proven experience with other hospitals were key requirements. In a selection process of seven vendors, led by Phyllis Zappala, senior vice president of human resources for Danbury Hospital, SuccessFactors was Danbury's choice for its 3,800 users.

Nearly all industries are affected by an aging workforce, but few are more severely impacted as patient care. The average age of nurses and nurse leaders approaches 50 years, and estimates have shown that as many as 35 percent of nurses and a quarter of healthcare leaders are set to retire over the next few years. The compliance requirements around managing healthcare employees and the mandate for hospitals and practices to maximize productivity with limited resources add to the need for solutions that can revolutionize a workforce.

Rapidly-Deployable, Industry-Specific Products

To facilitate rapid deployments and enable continued customer success, the company has created healthcare-specific implementation teams and products. Earlier this year, SuccessFactors released a version of its SuccessPractices suite for healthcare. SuccessPractices is a set of pre-configured applications that help companies enjoy early successes in their performance and talent management initiatives with best practices gathered from other healthcare-related deployments. These solutions enable organizations to drive performance by linking individual contributors to organizational strategy, pay-for-performance, recognition of skills, and development of specific needs.

SuccessFactors' Job Description Manager, another solution widely embraced in patient care, enables customers to create, track and measure competency-based job descriptions (for compliance requirements such as Joint Commission) in a single repository and dynamically pull pieces of job descriptions into evaluation forms. The tool enables managers and administrators to merge multiple roles and customize for an individual's accurate performance profile. Job Description Manager also delivers valuable industry relevant content with more than 780 job descriptions and 18,000 competencies.

SuccessFactors Performance and Talent Management Suite of applications include Performance Management, Goal Management, 360 Degree Reviews, Succession Management, Compensation Management, Learning and Development, Recruiting Management, Employee Profile, and Analytics and Reporting, which collectively create a company-wide network of information related to employee performance, including skill-sets, interests, career aspirations, ability to relocate, experience, languages spoken and more. By providing deep, real-time, company-wide visibility into such critical performance data, companies are able to make better, more informed decisions about how to promote, recruit, compensate, reward and manage their entire employee base.

About SuccessFactors, Inc.

SuccessFactors is one of the fastest growing public software companies and the leading provider of on-demand employee performance and talent management solutions. The company enables organizations of every size, and across every industry and geography, to achieve high-performing workforces through goal alignment and execution, talent development and planning, and pay-for-performance initiatives. From 92 customers and approximately 282,000 end users in 2003 to more than 2,000 customers and nearly 4 million end users today, SuccessFactors' solutions are widely deployed across 60 industries in over 185 countries in 22 languages. Founded in 2001 with offices around the world, the company employs more than 700 people, all passionately focused on revolutionizing the future of work. For more information, visit: http://www.successfactors.com.

SOURCE: SuccessFactors, Inc.

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