Listen to People Performance Radio Episode 63:

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Jacqueline Moyse, Head of Organisational Development for the Mandarin Oriental Hotel Group discusses challenges of maintaining a distinctive and common brand of customer across hotels operating in multiple countries and cultures. Focusing on a key theme of “humility”, Mandarin Oriental invests considerable resources into ensuring leaders fully understand and embrace the unique nature of service that drives Mandarin Oriental’s successful reputation within the hospitality industry.

Learn how Mandarin Oriental has applied concepts rooted in Asian leadership and service practices across diverse cultures ranging from London to Las Vegas – this week on People Performance Radio.