Listen to People Performance Radio Episode 63:

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Jacqueline Moyse, Head of Organisational Development for the Mandarin Oriental Hotel Group discusses challenges of maintaining a distinctive and common brand of customer across hotels operating in multiple countries and cultures. Focusing on a key theme of “humility”, Mandarin Oriental invests considerable resources into ensuring leaders fully understand and embrace the unique nature of service that drives Mandarin Oriental’s successful reputation within the hospitality industry.

Learn how Mandarin Oriental has applied concepts rooted in Asian leadership and service practices across diverse cultures ranging from London to Las Vegas – this week on People Performance Radio.

Listen to People Performance Radio Episode 62:

Subscribe in iTunes or right click to download mp3 version

Vince Racioppo, Talent Management expert for Aldridge Electric discusses methods for identifying and developing critical competencies that drive success in pivotal organizational roles. Faced with a growing shortage of highly influential project managers, Aldridge Electric analyzed these pivotal jobs to determine what differentiated the successful performers. This information was used to create a development program to systematically build competencies of less experienced staff to accelerate their ability to take on high impact project manager responsibilities.

Learn how to polish those talent “diamonds in the rough” and turn them into precious high performers – this week on People Performance Radio.

Listen to People Performance Radio Episode 61:

Subscribe in iTunes or right click to download mp3 version

Robert (Bob) Lewis, Director of APT Inc. discusses the role job descriptions play for guiding employee performance and ensuring effective and legally compliant staffing and compensation practices. As jobs increasingly focus on intangible concepts like “service” and “knowledge work”, it can be difficult to capture and define specific job requirements. This ambiguity creates confusion and legal risk within companies. But there are ways to address this through appropriate job analytics methods.

Job descriptions can be a critical tool for ensuring employees are doing what is expected of them and are being treated appropriately. If knowing what your workforce is supposed to be doing is important to you, then you will enjoy hearing Dr. Bob Lewis – this week no People Performance Radio.

Listen to People Performance Radio Episode 60:

Subscribe in iTunes or right click to download mp3 version

Jennifer Pierce, Vice President of Talent Management and Sandra Murray-Leduc, National Success and Performance Manager for Hudson’s Bay Company discuss talent management challenges and successes they have experienced working in one of the oldest continually operating companies in the world. Jennifer and Sandra discuss how Hudson’s Bay Company leverages its frontline workforce as a source of future leadership talent. They explain how the necessity to save costs led to decentralizing succession management in a way that actually led to larger and better quality pools of high potential leadership candidates.

Learn state of the art succession management ideas from a company with over 300 years of talent management experience by listening to Jennifer Pierce and Sandra Murray-Leduc – this week on People Performance Radio.