Retail

Retailers today face a hat-trick of significant challenges: razor thin margins, crushing turnover and a need for consistent, high quality service at every stage of customer interaction. Add to that the significant costs related to employee theft and shrinkage, the correlation between product knowledge and sales and the desire to reduce the headcount to sales ratio - and its easy to see how talent management is a do or die proposition in the retail industry.

While turnover rates of 60% and higher are considered common in the retail industry, that doesn't mean they should be. Better talent management lowers recruiting costs by uncovering the high performers and helping to retain them. And once you've got them, better talent means lower shrinkage, better customer service and higher sales.

SuccessFactors helps retail companies of all sizes get the highest possible return on their investments in their talent with a comprehensive, organically developed, on-demand Performance & Talent Management suite. Take a look at the companies we're working with today and you'll see: we know retail.

See our list of Retail customers.