Small Business FAQs
Unleash the power of your people
1. What is Performance & Talent Management?
Performance & Talent Management provides a holistic approach to maximizing your company's potential by helping your employees realize theirs. It encompasses a set of technological solutions and processes that help you:
- Identify your talent needs, your best applicants, and your star players.
- Align employees' goals with the organization's goals.
- Evaluate performance, coach people to improve over time, and reward excellence.
Outperform the competition with the right Performance & Talent Management program, which helps you:
- Align team members' goals with organizational goals, and productivity skyrockets.
- Eliminate favoritism and politics from the compensation process, increasing employees' commitment and engagement.
- Build motivation by giving employees responsibilities and challenges that spur them to higher levels of performance.
- Link succession planning with career planning and create a shared vision of an exciting future with your employees.
2. Are other organizations like mine using Professional Edition today?
Our 1,950 customers represent every industry, every segment-from across the globe. And the majority of them are small and mid-sized businesses. Just look at our customer list to see how companies like yours rely on SuccessFactors everyday to align, measure, manage, and inspire their talent.
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3. Why is SuccessFactors right for my company?
Take advantage of the leading Performance & Talent Management platform and enjoy a number of exceptional benefits that other companies just can't match.
Get outrageous customer support. Our Customer Success Team has a unique mandate. Rather than the typical "customer support group" that just solves your problems, you can count on SuccessFactors to help you get the most out of your Performance & Talent Management initiative.
Tell us what you need. If it's not in the product today, just ask! Please help guide our product development efforts by contributing your feedback, input, requests, and suggestions.
Come on over. You're invited any time to numerous in-person events-including global and regional user group meetings. Talk to product managers, network with other customers, and learn great stuff about Performance & Talent Management to help you do your job better.
Become part of the community. Our online Customer Community is the largest and fastest growing in the industry. Log on any time, anywhere-everyday of the year-to get support information, log cases, hold discussions with other customers in the forums, access training videos, and much more.
Enlist the support of a SuccessFactors Executive Sponsor. Take advantage of leadership and best practices - always just a phone call away.
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4. Why is a web-based solution the best choice?
Your company can get up and running with SuccessFactors Professional Edition in weeks-not months. There's no new hardware or software to install, no support staff to train-so no burden on IT. SuccessFactors is easy to implement and easy to scale as your needs change. Let us take care of maintenance issues, including automatic updates, security, and dependable onsite and remote access, 24/7.
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5. Can you customize Professional Edition?
You can depend on SuccessFactors Professional Edition to fit your organization's needs like a glove. We don't customize software code for individual companies. We configure instead. What's the difference? Customizing software may sound like a good idea, but the approach often causes problems for organizations in the long run. Customized systems are built to your specs. Do you have the expertise in-house to create the specs? Once the system is built, you are both completely alone and completely dependent on your software company. You're alone because no one else has a system like yours. Have a support issue? It may never have been seen before. Want a new feature? Only the original developer-who's intimately familiar with your system-can make updates or changes. Don't like the service, the high fees, or the results? You're stuck.
That's why SuccessFactors configures solutions. You get a tailored solution with features that have been developed, tested, refined, and proven to work-and work together. Ultimately you gain more flexibility, security, and peace of mind from a well-designed, well-configured system.
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6. Is my employee data safe with SuccessFactors?
Storing data on your servers increases its vulnerability to anything and everything that poses a physical threat-from theft of a manager's laptop computer to fire or other natural disaster that damages your office building and everything in it. Using SuccessFactors on-demand provides the highest level of safetyhighest level of safety to protect your critical, confidential information.
Rely on highly experienced security experts, monitoring SuccessFactors systems 24 x 7, to protect your critical data.. Ensure uninterrupted service for all your users with always on, redundant architecture-accessible even in the case of business disruption when your own systems are down.
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7. How much does SuccessFactors cost?
Get everything you need to streamline your review process with SuccessFactors Professional Edition, starting at just $125/user/year. You'll also get complete support through implementation and rollout for a nominal setup fee. Companies like yours typically see a return on investment in just a few months through higher levels of employee engagement, productivity, and retention.
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8. Does SuccessFactors integrate with Human Resources Information systems (HRIS)?
SuccessFactors integrates with nearly any HRIS available on the market today. You'll always have the most up-to-date data via regular bi-directional synchs between SuccessFactors and your HRIS. No need to duplicate or maintain two separate sources of employee information.
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9. Does SuccessFactors help me implement the solution? How long does it take?
Your dedicated Professional Services Consultant will walk you through the setup process and help you configure your SuccessFactors solution to meet your company's specific needs. Our Consultant will guide you through requirements analysis and planning; assembling a project team; developing forms, competencies, and job codes; importing your data; and testing your workflow. Most customers dedicate between 8-12 hours of time to the rollout process and are up and running in five weeks. You'll also receive a Rollout Toolkit along with administrator training. Get ongoing assistance through our support center and online Customer Community.
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