Ongoing Support

The kind of support you get after you've invested your time and money can make or break the success of the solution. It should be one of the most important factors in your decision. A robust level of support comes with the basic SuccessFactors subscription. Platinum Support builds upon Standard Support to offer more personalized service to help you meet your Performance & Talent Management goals.

At SuccessFactors, we're a solution partner, not a software vendor. We don't sell software and then abandon you while we chase the next sales opportunity. Customer success is the primary focus for every one of us and the single most important measurement of our performance. That's why we put a Customer Success team at the center of SuccessFactors customer support. We walk our talk about a pay-for-performance culture because we have to earn our customers' continued business every year.

If our customers fail, we fail. We understand you came to SuccessFactors for only one reason - to make sure your organization meets its business goals.