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"Rob, the CEO is an excellent role model; he embraces these programs and stresses the importance of effective talent management to drive business results for Vail Resorts." Mark Gasta, SVP and CHRO - Vail Resorts
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Execution Gap
At Vail Resorts where many roles and tasks are duplicated across various locations, management realized significant efficiencies would be gained though increased collaboration and implementation of company-wide "best practices." They needed the tools to address the following gaps:
- Lack of employee connection to overall corporate strategy
- Shallow talent pools and weak bench strength
- Inability to execute on goals
SuccessFactors Solution
Vail Resorts turned to SuccessFactors to focus on talent management programs to increase their employee engagement and drive real business results. The solution enabled them to:
- Increase alignment of goals and visibility across the organization ensuring people were working on the right things and being evaluated fairly
- Gain visibility into existing talent pools to train and develop current employees for leadership positions
- Tie compensation to performance on goals and execution on business strategy using multiple complex compensation rules across divisions
Business Results
Vail Resorts' company-wide adoption of a centralized talent management system allowed for managers to provide consistent feedback and set concrete goals aligned across the organization. The resulting transparency and increased communication paid off with real business benefits, such as:
- Significantly increased visibility company-wide, resulting in goal alignment and increased collaboration
- Gained insight into workforce gaps and developed top talent to put in place at every level of the company
- Identified and compensated top performers by using consistent performance reviews on individual and organization goals increasing successful business execution


