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"For a distributed organization like ours you need a centralized goal alignment platform. SuccessFactors delivers this platform and by having all, not some employees aligned, we’ve seen real business results." John Benny, Director, Energy and Facilities Solutions - McKinstry
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Execution Gap
Being in the construction industry, the work McKinstry does is inherently unsafe. They needed to create a formal framework, including training and increasing awareness, to ensure all employees were implementing and following top safety procedures. This would enable them to resolve the following gaps:
- Inability to set and measure progress on safety goal for entire organization
- Lack of established guidelines for delivering superior customer service
SuccessFactors Solution
McKinstry turned to SuccessFactors to be able to align and cascade goals from top-to-bottom ensuring ensuring employees were focused on the important task of safety and delivering superior service to their customers. They did this by:
- Implementing a formal framework with specific, measurable safety goals
- Creating best practices, especially for recurring tasks like customer service
Business Results
By making safety a goal that all employees were measured on and cascading this goal throughout the various work roles, McKinstry was able to gain:
- Greater awareness of department and corporate safety objective of zero safety incidents; 80%—up from 25%
- Cost savings due to lower Workers Comp. and insurance premiums
- Increase in quality customer service, project success, and new client prospect inquiries
