"Comcast needed to become more quantitative rather than simply relying on 'gut feelings'. Analytics became the language of our business."

Mike Molinaro, Vice President, HR Operations - Comcast

Execution Gap

Faced with massive growth, increased competition, and changes in the company culture Comcast needed to address the following gaps to achieve even greater success:

  • No consistency in data collection, organization and management
  • Low retention of customer service representatives led to low customer satisfaction
  • Needed to increase efficiency across all business regions

SuccessFactors Solution

Comcast turned to SuccessFactors to help unlock the value in their workforce data. Once Comcast was able to consistently gather and analyze data, they were able to:

  • Identify "heroes" and share their best practices with areas needing improvement
  • Increase the time spent on strategic interventions rather than debating the accuracy of data

Business Results

Comcast implemented SuccessFactors Workforce Analytics and transformed their heaps of HRIS data into business results. They were able to:

  • Increase customer satisfaction 10% by reducing turnover of call center staff
  • Improve the ROI of talent initiatives and investments
INDUSTRY:
Cable Communication Systems Telecommunications, Cable Television & Sports, Entertainment Businesses

EMPLOYEES:
107,000

SUCCESSFACTORS CAPABILITIES:
Workforce Analytics

AMD

“SuccessFactors makes it very easy to communicate across the company and hold people accountable to their goals.”

American Municipal Power

In a recession, I was able to go to our board, give a presentation on our efforts. …I was able to take those action items, show measurable results. ….and I was able to retain 100% of our merit and our bonus budgets.

Avnet

"SuccessFactors has become an important tool for helping us to manage our team’s performance and systematically drive our talent management practices."

Bacardi

“We were able then to ensure that all the people in the organization were 100% aligned against our goals, against our strategy, and that we were evaluating people uniformly across the organization, against those goals. SuccessFactors really helped people grow within the organization.”

Bechtel

“With TalentWorks (our Branded version of SuccessFactors) we are replacing multiple applications with a unified platform and creating a single user experience to execute our global talent strategy.”

Black Hills Corp

With the information revealed from the SuccessFactors Analytics tool, we are now armed with the knowledge we need.

BlackRock

“Thought leadership is imbedded in our culture at BlackRock – we are constantly innovating and evolving – and in this way we have an equal partner in SuccessFactors.”

Colt Group S.A.

Our company is looking to save €1.4Million in HR operations in 2011 through a combination of streamlining processes and pursuing strategic priority areas. SuccessFactors is key in enabling this savings.”

Comcast

"Comcast needed to become more quantitative rather than simply relying on 'gut feelings'. Analytics became the language of our business."

Conductor

"Brings a level of unity across the entire organization that makes everyone focused on the right things and ultimately the execution."

Fishbowl Solutions

"SuccessFactors has truly helped us execute more effectively across our business enabling us to deliver superior services and attract more business."

Hilti

“The Successfactors solution has helped us guarantee that individual targets are aligned with those of the business, communicated clearly to employees - and that individuals have the right skills to achieve them. In short, it has helped us to build for success.”

Hilton Worldwide

“Managers can do performance and compensation seamlessly, including merit increases, bonuses, and long-term incentives in real time. We knew we were getting that by using SuccessFactors across the board – but we didn’t realize what a big impact that would have."

InfoPrint Solutions

“The technology we were looking for had to provide easy access, drive performance, motivate and be intuitive for our employees. SuccessFactors met all that criteria.”

Inscape Corporation

“The combination of SuccessFactors Goal and Performance Management modules with the CubeTree communication and collaboration platform is really helping us implement and execute on our corporate strategy”

Kimberly-Clark

"We rely on SuccessFactors as the technology backbone and fuel for our performance and talent management process."

Lancaster Landmark Hotel Group

“SuccessFactors has allowed us to give a very clear set of hospitality and management behaviours that enable us to give clear and regular performance reviews. This helps us continue to meet our business objectives now and into the future."

Leggett & Platt

“With SuccessFactors Recruiting we are making much better hires than ever and our hiring managers LOVE the system.”

Mandarin Oriental Hotel Group

"...totally changed the motivation of performing and tracking the appraisal process of my executives. It's very interactive and relevant and all people involved find it very beneficial and effective. "

Market Leader

"SuccessFactors was helpful for us in the boom times but even MORE important for us during our retraction period. It helps ensure we’re all focused so we can stay on track."

McKinney

“As an independent agency leading the evolution of advertising in a post-digital world, we use our culture as a competitive weapon. SuccessFactors has been a valuable talent management tool that’s helped us establish what high performance truly means.”

McKinstry

"For a distributed organization like ours you need a centralized goal alignment platform. SuccessFactors delivers this platform and by having all, not some employees aligned, we’ve seen real business results."

NEC Corporation

“To grow a business globally, regardless of scale, organizations must upgrade their human resources information tool to enable better visibility into the business. “

Nissan North America, Inc.

“At Nissan, we focus on two different kinds of metrics: efficiency and effectiveness. By changing the HR culture and using a data-driven approach, with the help of SuccessFactors, we have moved the needle on both fronts.”

Online Computer Library Center (OCLC)

“We will see 40% reduction in our overall cost for the next three years, going with the SuccessFactors’ SaaS solution.”

Sport & Spine Rehab

"We have measurably increased productivity because employees have real-time data to chart their career path – and they’re paying attention. It’s super powerful."

Suncorp Group

“Suncorp has tackled projects with SuccessFactors that dramatically impact business behavior and success.”

Telecom Corporation of New Zealand

“SuccessFactors gave us the ability to align employee goals to company-wide-strategies to achieve greater success.”

Televerde

"This solution has enabled me and my senior management to make sound decisions about how to grow the business efficiently, with greater transparency and accountability."

The Kleinfelder Group, Inc.

“As an employee owner of Kleinfelder we are really proud of what we do, and the people that we have working for us, and we are equally as proud to partner with an organization like SuccessFactors”

Under Armour

“SAP/SuccessFactors is providing the infrastructure to get ahead of the tremendous growth we continue to experience at Under Armour.”

UTS: University of Technology, Sydney

“With SuccessFactors we are able to spend more time analyzing the data versus just producing it — and that has been a really big win for us.”

Vail Resorts

"Rob, the CEO is an excellent role model; he embraces these programs and stresses the importance of effective talent management to drive business results for Vail Resorts."

Vallourec

"The speed of implementation, ease of use and cost savings associated with the SuccessFactors solution have made all the difference to the experience and, in the long-term, to our ability to perform as a global company.”

Varian Medical Systems

“With SuccessFactors we were able to develop a global and consistent process that enabled everyone in Varian to see the goals set by our leaders, align them against their own objectives, and visualize the scope of their contribution. Team leaders can see who is aligned to what and see how their teams’ results are impacting the organization’s overall results. What a difference that has made!”