Patrick Saeger

VP of Global Customer Success

Born:
Born in Palo Alto, CA. I was raised in San Diego.

Prior Experience:
Mercury Interactive, Vice President of Global Customer Support
IBM

What I like to do outside of work:
I enjoy spending quality time with my family and friends.   Favorite hobbies include wakeboarding, fly-fishing, playing golf, and photography.

Q: Where in your background did you learn the most?
A: In 1994 I joined a then little known company named Mercury Interactive.  Over the next twelve years we grew from around $30M to more than $900M in sales, while introducing new products and penetrating new markets.   I had the opportunity to work with a terrific team of people in all areas of the business,  and build a world class customer support organization.

Q: What's been your biggest surprise during your time at SuccessFactors?
A: The fast paced culture is one of the top reasons I was excited to join this company.   Still, I am amazed at the speed in which the company is able to pursue new opportunities and overcome new challenges.

Q: If you had 20 seconds to tell a new client about why they should use SuccessFactors, what would you say?
A:With SuccessFactors, your leaders will finally have the tools to ignite employee performance and align objectives with results that matter most to your company.    With the Software-as-a-Service model, SuccessFactors will make it happen for you quickly and create significantly more value than any other alternative.   Finally, we will be devoted to your success, satisfaction, and return on investment.

Q: Why do you believe in the promise of Performance & Talent Management?
A: I believe Performance & Talent Management is a win for employees, for the company, and for customers.   When done correctly, employees are happier and more engaged, they will do more of the right things to drive company results, and in doing so, will lead the pursuit of customer success and value.

Q: Do you have a story or memory of how P&TM has helped you in your career?
A:I have a good example of the opposite.  Early in my career I worked for a very large organization.  My colleagues and I worked very, very hard to do a great job and make our customers successful.  During the annual review cycle, it became apparent that reward and recognition were subjective, resulting in not only lower performance, but the loss of some really great people.

Q: Why are you proud to work at SuccessFactors?
A:This company cares more about customer success than any organization I have been affiliated with.   I am very, very proud to be a part of such a customer focused culture.