No, I don’t know everything
March 5, 2007
A humble post at Execupundit entitled “Note from boss to employees.”
An excerpt:
- I am sometimes under enormous pressure from upper management; pressure that you seldom see. Anything that you can do to make my job easier will be greatly appreciated.
- Your interests are important, but please remember that I also have to juggle the concerns and feelings of a bunch of other people, including individuals outside of the department.
- I may not have been given a huge amount of training before being named to a supervisory position. As a result, I’ve had to learn through trial and error. That’s not always bad. Many of my responsibilities can only be learned through practice.
It’s often difficult for front line employees to put themselves in the boss’s shoes. Perhaps a bit of humility along these lines could go a long way.
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2 Responses to “No, I don’t know everything”
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Not to change the subject, but I’m currently working with several organizations that are having a hard time with the SucessFactors services organization. Basic customer service seems to be lacking. Phone calls are not returned/followed up - even after escalating up the chain. If it was just one organization I would think it was the result of a specific person dropping the ball. But I’ve seen this with multiple organizations/multiple SuccessFactors resources - so the problem seems to be systemic. I post this not to slam SuccessFactors - but to alert you to this problem in the hope that the services model be fixed.
Hypefree - helping our customers achieve success is the most important thing at SuccessFactors. That’s one of the reasons why our customer retention rates are the highest in the industry (97%+). I want to make sure the customers you are referring to get the help they need - can you please email me at mgoldman@successfactors.com or call me at 650 645 2369 to discuss? I’m also going to email you to connect.
Thanks so much for letting us know about this,
Max