Measuring HR: The Workforce as Deliverable
August 22, 2005
How do you measure the effectiveness of HR? Cost per hire? HR headcount per number of employees? If you do, Dick Beatty thinks you’re wasting your time.
Dick is a professor of Human Resources Management at Rutgers and in an web cast today over on HR.com, he says that the one percent of organizational costs generated by HR is besides the point. In most organizations, 70% of costs relate to the workforce in one way or another; that’s where the leverage is and that’s where our attention belongs.
He also speaks directly to the topic of Performance Management:
We want you to think about metrics differently. First, think about metrics
having to do with the mindset of the workforce. How do we shape the strategic
mindset of the workforce and how do we measure that mindset? Secondly, is there
competency growth occurring in the strategic part of our workforce? Other
metrics we might think about are the percentage of A players we have in A
positions. What percent of B players do we have in A positions? Those are some
of the metrics questions we should begin to ask.
Here is some more information on Dick, and his new book.
For more information on the webcast, click over to HR.com.
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