Impactful isn’t a word, but it should be. Anyway, the prolific Susan Heathfield is talking about giving and receiving impactful feedback. She’s got 10 steps for both and some good tips, too.

My favorite "Give" Tip: "Effective feedback involves the sharing of information and observations. It does not include advice unless you have permission or advice was requested. "

And "Get" Tip: "Try to control your defensiveness. Fear of hurting you or having to deal with defensive or justifying behavior makes people hesitant to give feedback to another person."

The biggest shame is when feedback isn’t given at all because people don’t know how to give and receive it. Consistent feedback is to be promoted from both sides. Managers and employees should be receptive to getting it and proactive about giving it. As Martha Stewart would say, "it’s a good thing."