The Business Execution Blog

The Business Execution Blog


September 25th, 2008

Go Team – Get Real Performance from Virtual Teams

At SuccessFactors, it is easy to take virtual teams for granted. We began with a global vision, and from the start worked across geographies in virtual teams. Simply put, we got things done – the actual mechanisms, e-mail, PRDs, webcasts, were not nearly as important as the attitudes of the team members. Not long ago SuccessFactors Research, along with Jim Ware and Charles Grantham from the Future of Work, took a look at how the workforce is changing. One clear result – more people will be working remotely. The days of knocking on the office door, or ducking into a coworker’s cube to ask a question are coming to an end. 

The question arises, as companies expand opportunities to work remotely, how can they ensure that their virtual teams stand up and deliver? How can companies recreate the seamless virtual teams that I have taken for granted at my time with SuccessFactors? The folks over at OnPoint Consulting have done some research on virtual teams and found that successful teams have members that:

  • Show Initiative
  • Are willing to assume Leadership/Responsibility
  • Share Processes
  • Have a clear understanding of their contribution to the company
  • Provide timely feedback
  • Are willing to  expend extra effort
  • Work together well
  • Help each other
From our perspective, looking at what makes a successful team is only half of the equation. To get great performance, companies should think about why the aformentioned attributes are so important. When people are working remotely it is much easier to:

  • Pass responsibility around to others
  • Disappoint another person on the team (it is a lot harder when you have to see their angry face at the lunch table, etc.)
  • Make excuses
  • Let communications break down
It is said that a chain is only as strong its weakest link – imagine if that chain were stretched around the globe – each link is even more critical. This one reason SuccessFactors has developed social networking tools within its product suite. In addition to keeping teams aligned with group goals and clear, performance objectives, social networking tools encourage the kind of positive interactions that build strong teams. Check out our NEXTlabs website, to see mockups of some innovations that could enhance communication, transparency, and teamwork.
Remember, at the end of the day “virtual” teams need to deliver “real” results. It is critical to tackle the challenges of working in virtual teams early, before team members develop bad working habits that drag down team performance.
Share and Enjoy:
  • Print this article!
  • Digg
  • Sphinn
  • del.icio.us
  • Facebook
  • Mixx
  • Google Bookmarks
  • Twitter
This entry was posted on Thursday, September 25th, 2008 at 3:45 pm and is filed under From Our Research. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Leave a Reply

Solutions Technology Customers About Resources