SuccessConnect 2010 Frankfurt

Willkommen in Frankfurt (Welcome to Frankfurt)!

SuccessConnect 2010 kicked off today in the beautiful city of Frankfurt, our final SuccessConnect destination for 2010.

The event started with a bang with the ever energetic, Lars Dalgaard taking the stage.  Announcing the acquisition of YouCalc, a Danish company, to a jam packed house, Lars explained how SuccessFactors latest purchase will let business create and share custom reports and analytics from the cloud.

Jay Larson, SuccessFactors Head of Sales, was next up to the podium. Jay discussed HR’s new economic reality – do more with less: more ROI; greater business impact; connect HR with the business; and close the gap between strategy and execution.  He then went on to share success stories from those who have implemented more for less and have “BizX’ed” their organizations.  

Dmitri Krakovsky drilled further into SuccessFactors recent YouCalc acquisition explaining the new Calculator in the Cloud feature that will allow users to perform analytic mash-ups and what-if scenarios from any cloud based application. Dmitri also expressed his excitement over SuccessFactors new partnership with Jobvite, pointing out that the time to hire is not as important as hiring the best.

The final SuccessConnect of the year showcased the best of the best with Norbert Kleinjohann, CIO Siemens AG and Marion Horstmann, Corporate Vice President of HR, Siemens AG sharing their secrets for success.  

Marion Horstmann shared Siemens transformation of the HR function using a global people strategy of which transparency was a key element. Marion expressed her delight that her three requirements for a strong HR strategy were inherently delivered via SuccessFactors solutions: integrated applications for all people processes; a uniform product completely that speaks in a single global language; and recurring efficiency and higher quality.

Norbert Kleinjohann then went on to discuss how Siemens positioned their standard HR system, labeled 4Success, for success. “During the evaluation process, Siemens IT team worked with their HR colleagues to assess 50 possible suppliers, both on premise and in the Cloud. We awarded the contract to SuccessFactors in March 2009, based on functionality and usability and the provisioning of an integrated solution with consistent data models,” says Kleinjohann.  (See article SuccessConnect: The Biggest Cloud in the World) Kleinjohann cites: “We have seven modules in place – target setting, performance management, compensation management, roundtables, career development planning, recruitment management, and employee profiles. We went live within 6 months with the target setting module which we rolled out to 170,000 employees. We now have 400,000 employees information loaded into 4Success and have 40,000 log ins per day.” SuccessFactors had the fastest implementation, best functionality, usability, and integrated capabilities.  Kleinjohann says: “I believe that Cloud Computing will be adopted by IT sooner than we expect.”

The audience enthused over the Siemens presentation stating that it was a pretty impressive story for an impressive first day in Frankfurt!

HR and the Business: On the Same Page?

I recently came across an illuminating survey of 802 HR leaders published in the September 2nd edition of Human Resource Executive. The study asks how executives are responding to the economic, functional, and often personal stresses exacerbated by the current recession.

One particular question asked “What do you consider to be the three biggest HR challenges being faced by your organization today?”  At the top of that list was ensuring that employees remain engaged and productive, followed by retaining key talent, and developing leaders.

In my mind, the first “business of HR” response came in fourth: aligning people strategies to business objectives.

It reminded me of a conversation I had when running a marketing function. My manager would (rhetorically) ask me, “What should be marketing’s #1 metric?” The answer: revenue. Every other marketing metric and activity, from building brand awareness to identifying leads, is a contributor to the function’s overall goal: to generate revenue for the business.

In much the same way, HR’s biggest challenge should be helping the business design, deliver, and execute on its strategy, in order to achieve its goals. Every other challenge (hiring, retaining, engaging employees, etc) should flow from that.

We operate in difficult times. Resources are scarce, but the workload hasn’t diminished. However, as an HR leader, take a moment to step back from the fray to evaluate whether your talent management strategies are truly aligned with what the business needs…today, tomorrow, and next year.

Business leaders set to win by championing workforce planning!

Globally, business has experienced significant change over the last few years caused by the economic climate, tight fiscal pressures and continued challenges to fill mission critical roles. It’s been impressive to see business make noteworthy adjustments to operating models to ensure a competitive position within the market place. It has been interesting to note, however, that most organisations have not invested the same focus in shifting human capital operating models.

When you look at the fact that mobility and turnover have decreased at the macro level and retirements have reduced due to the economic climate and the decimation of retirement funds, you can begin to understand why some organisations have not made significant investments in their human capital processes.

BUT… organisations are going to be strong-armed into examining their human capital operating models with recovering market conditions set to double current retirement trends and mobility and turnover significantly increasing. 

The million dollar question at this juncture is: “How can business leaders ensure that their current workforce issues don’t blow up into critical business issues?”

The answer (and I will pocket that million thanks!): workforce planning.  Workforce planning enables business leaders to unpack the anatomy of their workforce, understand key business drivers, implement necessary change to business operating models, and most importantly, align human capital strategies with business strategies.

What are the critical elements for a successful workforce planning process I hear you ask? The workforce planning process must be aligned and integrated with all organisational planning and budgeting processes.

Is everyone committed? Stakeholder engagement is an absolute must to ensure that the process is allocated adequate priority and resources.

Workforce Planning… Is it just a Human Resources initiative? Definitely not! The business needs to adopt workforce planning and have a sense of urgency committing to planning into future years, well beyond this budget cycle. 

Lastly, do we have the skills, capability and experience required to establish and execute on the Workforce Planning process? Resources that are able to initiate and implement all pieces of the Workforce Plan are unique and extremely sought after.  Generally, this is where we see organisations engage expert assistance and seek partners across the business to assist and execute on the planning process.

As talent pools are continually placed under stress, workforce planning at a strategic level will become an essential component of human capital operating models.  Understanding how to position your workforce to obtain the best return on investment will sustain and grow the success of your organisation into the future.

Don’t rest on your laurels, business leaders – it is time to take the bull by the horns and show those environmental factors (such as the economy, labour shortages etc.) who’s boss.

Success(fully)Connect(ing)

Day 2 of SuccessConnect ran parallel with the Inform Impact pre-conference workshops with more delegates arriving at the picture-perfect conference location. While SuccessFactors was running sessions on creating a high performance work environment, achieving goal management excellence and employee central, Inform held workshops such as Measuring the ROI of Human Capital, Bridging the Gap: Taking Analytics from Page to Practice and PowerUp iᶟ. A common theme across all events was the importance of human capital. Carolyn Littlefield, Senior Product Marketing Manager, in her session on Employee Central: Next Generation Core HR described people as a company’s most strategic asset and emphasised the significance of being able to have access to accurate and reliable information about your employees – whenever, wherever! The Employee Central module improves this access to employee information and further empowers collaboration across the enterprise. I think that this particular session really showed that the SuccessFactors modules are developed with the customer in mind so that the functionalities are relevant but easy to understand and use at the same time. As a result, managers do not need to read a manual to be able to use the tools and don’t really require any training at all as the tools selectively expose the user to the information and steps that are relevant to them.

 

The customers also took center stage at Tony Ashton’s session ‘PowerUp iᶟ’. Tony presented the most recent ‘powered by Inform’ product releases and how the product capability has changed over the past two years. He then encouraged attendants to provide their feedback, discuss their ideas on what they would like to see included in the tools and how the communication about new product releases could be improved. This session was therefore not only a chance for customers to learn more about recent product releases but it was also an opportunity to improve our understanding of our customers and their needs.

 

The day was rounded up by another cocktail party – although this time drinks weren’t served in the shark aquarium, participants were treated to a little casino event with a lot of Las Vegas flair. This event, organised by Adele Bernard, was a great opportunity for SuccessConnect and Inform Conference attendants as well as staff to mingle, network and schmooze over some drinks, nibbles and, of course, some gambling!

 

The next morning marked the official beginning of the 20th Annual Inform Conference. The conference was kicked off with an attention grabbing picture slideshow summarising some twenty years of Inform conferences. The man who needs no introduction – Peter Howes – then took to the stage. After welcoming everyone to the conference, Peter talked about the past, the presence and the future of the HR industry and how the HR mindset developed over the years. He concluded that the HR profession currently needs stronger skills in the interpretation and use of workforce data and that in the future the industry will require increasing automation of predictive analytics. I think there was not a person in the audience who could not sense Peter’s passion and commitment to his work and business. Peter then introduced Lars Dalgaard who told an interesting story of their first dinner meeting. As Peter had run late for their meeting and Lars had arrived extra early, Lars was left with sufficient time to actually read through all the folders on Infohrm and Peter Howes which he claims shaped the rest of the meeting. The rest of this keynote presentation focused on introducing SuccessFactors and what it is that they do. Lars even put on his Australian accent when talking about Inform “dar-tar” (data) to better connect with the local audience. It was definitely an inspiring and engaging session to kickstart the Inform Conference!

SuccessConnect at the Gold Coast: Sun, Sand and Sharks

SuccessConnect participants arrived to a cool breeze, sunny skies and a beautiful resort on the beach – the perfect location to talk about strategy execution? I think so!

Lars Dalgaard kicked off SuccessConnect at the Sheraton Mirage, Gold Coast yesterday by introducing SuccessFactors and highlighting some key advantages of Software as a Service, social business software and innovation. He ensured the audience that SuccessFactors “will find a way to make you successful”. Lars then introduced Anastasia Ellerby, Vice President Inform Services, to talk about a brand new module for SuccessFactors customers, the BizX Insights. This module allows decision makers to analyse data on a large variety of dimensions in order to make more effective, speedy and confident decisions. Dmitri Krakovsky, Vice President of Global Product Management, then wowed the audience with the latest module innovations.

After a well deserved morning tea break with coffee and Lamingtons (traditional Australian cakes), participants were treated to an insightful presentation by Dr Friedrich Froeschl, CEO and founder of HI TEC INVEST, who described some of the major hurdles in successful strategy execution which he has encountered in his career. To summarise his key ‘take away’ messages: execution is something that needs to happen at all levels of the organisation, strategy planning and execution are not two separate things – they should occur simultaneously, execution is a process not a single action and SuccessFactors can help its customers speed up the execution process. While talking about his experience as CIO at Siemens, Dr Froeschl did not talk favourably about SAP and instead continuously emphasised the important role of SuccessFactors in successful strategy execution. He finished the presentation by emphasising the importance of having a winner’s attitude and showed a picture of Lars Dalgaard who, according to Dr Froeschl, has made SuccessFactors successful because of his positive ‘can do’ attitude.

The cocktail reception at Sea World that evening was probably the highlight of the day for most participants. Drinks and nibbles were served in the shark aquarium! And as if it wasn’t enough to be looking at all kinds of beautiful fish, rays and sharks while nibbling on sushi, oysters, prawns and deep fried bananas wrapped in prosciutto (!!), the winners of the SuccessAwards were announced by SuccessFactors staff inside the shark tank! That’s right, two brave employees scuba-dived with the sharks and held up signs with the names of the award winners. Congratulations to all our winners!

Stay tuned for photos and more updates from SuccessConnect and the Inform 20th Anniversary Conference.

SuccessConnect San Francisco

Lars Dalgaard- CEO, SuccessFactors

Lars Dalgaard- CEO, SuccessFactors

SuccessConnect 2010 kicked off today in San Francisco and has been nothing but non-stop action. Leading the action, was Lars’ by jumping for joy onstage to open up his keynote. Lars recapped SuccessConnect in New York, discussing business execution, and spinning the infamous big “Wheel of Success.” The “Wheel of Success” has an array of topics ranging from a “Innovation Machine” to “Audience Picks”, and proved to be very entertaining and informing for all.
Carlin Wiegner- CEO, Cubetree

Carlin Wiegner- CEO, Cubetree


Lars introduced Carlin and he did an amazing demo of Cubetree. By using Cubetree, Carlin demonstrated how to see group comments on a resume and how one could ultimately be in two meetings at once. After Carlin, Lars introduced Calibration, and the new launch of a new Goal Execution function, as part of the Goal Management Module. Calibration, the industry’s first solution for streamlining and simplifying the calibration process at enterprises for improved business results through more impactful talent initiatives. The Goal Execution helps companies make sure that people are working on the right things at all times by bringing awareness, visibility and tracking of progress against company goals into the daily work of employees. Lars and Dmitri did a quick demo of the new Goal Execution function by showing the execution map and status update function. The recruiting demo has some great new features, which Lars’ showed off by scoring a potential candidate off stage on his Blackberry, and the improvement on turnaround time for candidate feedback. Peter Howes and Brian Kelly from Inform took the stage next. Peter talked about the history of Inform, GBMC, and BizX Insights. The keynote ended with Lars discussing Employee Central.
Peter Howes- CEO, Inform and Brian Kelly- President, North America

Peter Howes- CEO, Inform & Brian Kelly- President, North America

SuccessConnect 2010 in San Francisco had a huge surprise in store for everyone. An extra keynote speaker was added! Dr. Chip Heath, a Professor at Stanford University School of Business and author of best seller “Made to Stick” and “Switch” gave a great lunch keynote. Nothing but excitement here in the city by the bay.

SuccessConnect NYC

Lars Dalgaard - CEO, SuccessFactors

Lars Dalgaard - CEO, SuccessFactors

SuccessConnect 2010 had an amazing kickoff today in New York. Lars opened up his keynote using a big spinning “Wheel of Success” to determine what to talk about, all while holding his son, Lars Jr. right by his side. The “Wheel of Success” had topics ranging from a “Funny Lars Story” to “Insight for Impact”, and proved to be very entertaining and informing.

Lars introduced Calibration and the new launch of a new Goal Execution function, as part of the Goal Management Module. Calibration, the industry’s first solution for streamlining and simplifying the calibration process at enterprises for improved business results through more impactful talent initiatives. The Goal Execution helps companies make sure that people are working on the right things at all times by bringing awareness, visibility and tracking of progress against company goals into the daily work of employees.

Dmitri Krakovsky - VP, Product Management

Dmitri Krakovsky - VP, Product Management

Dmitri demoed the new products with a cool touch screen for everyone to see. The recruiting demo has some great new features, which Lars’ showed off by scoring a potential candidate off stage on his Blackberry. The keynote ended with Carlin Wiegner surprising everyone with a demo of Cubetree.

We are also thrilled to have had full houses in both bootcamp training sessions today, prior to our SuccessConnect kickoff and keynote!  Over 30 companies participated in these paid training sessions, both on our “Introduction to SuccessFactory” class and on “Performance Fundamentals- Effective Goal Setting”. Let’s keep it coming New York!

Additional updates  over on twitter.com/SuccessFactors

More photos available over on the SuccessFactors Facebook page

How connected are you?

In the recent global Connectivity Scorecard produced by Professor L. Waverman from London Business School in collaboration with LECG and Nokia Siemens Networks they have again studied how countries stack up when it comes to “Useful connectivity”

Connectivity Scorecard is a global ICT index – the first of its kind to rank 50 countries not only on their deployment of ICT infrastructure but also to measure the extent to which governments, businesses and consumers make use of connectivity technologies to enhance social and economic prosperity, so called “useful connectivity”.

Connectivity Scorecard 2010 highlights the continued need for investment in information and communications technology (ICT) to stimulate a return to economic growth. Here is the top 10 list for 2010. If you’re interested in comparing the development over time I suggest you visit their homepage and download the whole report.

1  Sweden 7,95

2  USA 7,77

3  Norway 7,74

4  Denmark 7,54

5  Netherlands 7,52

6  Finland 7,26

7  Australia 7,04

8  UK 7,03

9  Canada 7,02

10 Japan 6,73

With the winter Olympics just starting I was hoping that this list would be as contagious to the medal count as is a flu in a kindergarten. Bring it on.

Doing more with less

In a recent research study conducted by the Conference Board it’s concluded that in 2009 the global productivity fell by 1% on average which is the first time in 19 years it’s declined as measured as output per worked hour. On a global basis it is expected to grow by more than 2% in 2010.

There are significant differences between different regions that are noteworthy. In the US productivity (in per hour terms) actually grew 2.5%. This was explained by how companies in the US quicker and more drastically reduced their workforce to make the cost side of the productivity equation smaller. Productivity growth in the US is projected at 3%.

It’s interesting to contrast this to the European productivity growth that turned negative in 2009 where output per hour fell 1 percent.

“These are unusually large differences in productivity growth between the United States and Europe,” said Bart van Ark, chief economist of The Conference Board. “U.S. employers have reacted much more strongly to the recession than their European counterparts in terms of cutting jobs and hours. In 2010, both Europe and the United States will see higher productivity growth coming out of recession. However, a jobless productivity recovery is the most likely scenario in both regions.”

It’s also very interesting to see how for example the Chinese market at the same time had a productivity growth of 8.2%.

Good luck with your growth and productivity gains in 2010.

On SuccessFactors

To execute you need to make sure your staff knows what to do and are doing it. At some level it’s that simple.

I read this blog from a recent customer of ours http://www.core3solutions.com/home/ A small niche IT -solutions provider.

As a small business in a service industry, productivity and profitability depend almost entirely on our employees performing at their full potential. The challenge is then how do you effectively manage performance? How can a small organization streamline human resources through meaningful performance reviews, aligning employee goals to organizational goals, and make informed decisions when recognizing top performers…

For them the answer is to leverage our Business Execution software.

By the way you have to check out Roxie – their Director of Entertainment