Loyalty is fragile

Posted on September 19, 2006 by Max Goldman

A colleague sent me this article from the Studer Group called “The Long Goodbye”. It caught my eye because it formalized something I’d been considering for a long time: When someone decides to leave his or her company, it’s rarely an immediate reaction to a shockingly negative experience. On the contrary - it’s often the delayed result of an experience that “left a bad taste.”

The article tells the story of a nurse who applied for a position for which she was ultimately not selected. What left the bad taste was not that she didn’t get the job, but rather that she found out that she wasn’t selected when the new hire was announced and it wasn’t her. That’s an understandably difficult blow. If your organization doesn’t have enough respect for you to talk to you personally in such a case, why would it be reasonable to invest your loyalty in it?

Now, such an occurrence doesn’t mean the nurse is headed out tomorrow – but “will she return calls from another organization if called? Yes. Will she look online for openings at other organizations? Most likely. Will she leave? Yes, if something doesn’t happen to retighten her loyalty.”

The negative experience plants a seed of discontent that may one day grow into full blown rejection. So how do you avoid alienating your employees like this? The article first suggests a specific communications program for employees who aren’t selected for promotions -but that seems to me to be a point solution. The second suggestion is more appropriate: talk to your employees.

Creatively retaining talent

Posted on September 18, 2006 by Max Goldman

GigaOm highlights Yahoo’s new attempt at retaining top talent. Called Brickhouse, the project is essentially an in-house incubator meant to give it’s entrepreneurial employees another reason to stick with the company. Not altogether different from the Google 20% – wherein Googlers get to spend 20% of their time on a project of their choosing – it is both a way to satisfy the innate desire to create as well as a method for harnessing that creativity.

The blog discussion is also pretty interesting. Some people think money rules, but others see real value in letting employees explore. I wonder if such tactics are purely in the domain of the high-tech world, or if there’s applicability beyond technology. Could you see something like this at Pfizer or Ford?

Joe Torre on management

Posted on September 14, 2006 by Max Goldman

Joetorre I was sent this article written by Joe Torre, the manager of the New York Yankees, that was recently published in BusinessWeek. Now, regardless of what you think of the team, you have to admire Joe. Just being able to remain the manager of the Yankees for this long while working for George Steinbrenner has to give you some insight into the man’s pluck.

The truth is that he’s a very insightful guy with real heart (somehow in my mind, I always envision him crying after winning something), and in the article he shares some of his thoughts on managing talent. In part, he talks about how he uses one of the team’s worst moments (letting the Red Sox take the momentum, and the world series, away in 2004) to motivate his people to always be ready. But he contrasts that motivational technique with a keen understanding of the fine balance between emotionality and competitiveness. A quote:

These days it is so important for a CEO, or any manager, whoever it is, to be aware of his or her personnel. We are in an age of computers, and everything is so damn impersonal. But in the end, it still comes down to people. You have to make people feel necessary. Even if their contributions are minor, it adds to everything else. That’s what makes the machine work. I love players with heart, not necessarily emotion, but those who deep down are driven by something more than mind and body. I don’t play favorites. The 25th member of the squad is just as important as the first guy. And I can’t let my own emotions get in the way of competing. I have had to release guys I loved, and keep players I didn’t necessarily care for.

Is a bonus better than a raise?

Posted on August 29, 2006 by Max Goldman

Depends on who you ask.

Via digg.com, I came across an article from the WSJ entitled “Employers increasingly favor bonuses to raises” – which discusses the whole concept of performance-linked bonuses. According to the article, 80% of companies will offer some from of bonus program this year up from 78% last year and 67% in 1997. The article discusses the pay-for-performance initiatives of Whirlpool, which has made more employees eligible for bonuses and increased the maximum bonus that can be achieved.

According to the article “Whirlpool also awards merit raises based on performance. But it considers bonuses a more powerful motivator. “It starts breaking away at the notion of entitlement,” says David Binkley, Whirlpool’s human-resources chief. With merit pay, “if you just spread it around, it just raises your costs.” Across corporate America, he notes, “those days are coming to an end where everyone just automatically gets this 3.6%, 3.7%” merit raise.”

In case you were wondering, the average raise for 2007 is projected to be 3.7%, up from 3.6% this year – according to data from Hewitt.

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Boo! Are you scared now?

Posted on August 18, 2006 by Max Goldman

Sometimes I read these articles and wonder who benefits from all this fear-mongering. Clearly, someone is out to scare the heck out of us. In any event, Forbes presents “Where have all the leaders gone?,” a rather sanguine look at the looming talent shortage at the C level.

In the article, commentator Kevin Cashman (CEO of a leadership development firm) responds to reader questions. One reader asks “…what practical measures can senior leaders take to deal with potential crises?” Cashman responds:

It may sound simplistic, but the best thing a top leader can do is be a great coach, boss and mentor. After conducting 19,700 exit interviews of key employees leaving companies, the Saratoga Institute found that 85% of bosses thought their top people left for more money and opportunity. But the real reason behind the turnover: 80% said they left due to poor management and leadership or because of a dysfunctional company culture. If you’re a board member, a CEO or a leader on the front lines, paying more attention to the development of your people and teams is the crucial variable for retaining key people.

It’s a point well made. Talent shortages are far more acute for companies that don’t actually work to develop their employees. Keeping the top performers you already have is far easier and more efficient than going back to the well.

Wanna know how much I make?

Posted on August 9, 2006 by Max Goldman

The Chief Happiness Officer does. And he’s got good reason for wanting to know. Among other things, he thinks it might make salaries more fair, make it easier to retain the best employess and keep pressure on the highest earners to earn their keep.

The idea of open salaries is contentious. It’s throught provoking. It’s also downright brilliant. I’m a strong believer in the power of transparency to right wrongs, reduce red tape and eliminate waste –and I don’t see any reason why it wouldn’t work for salaries. Except one. it would require that employees be willing to accept their status in the corporation. For those at the bottom to understand that and be okay with being there.

To a certain extent, everyone knows their status already – people know how much they make and have a general idea of what others pull in. But to whatever extent they’ve justified those salaries to themselves, they would be forced, in this new world, to justify them to everyone else, too. “I’m okay with being worth $X.” That may just be too painful and demotivating to be productive for the organization.

The post is a rather fair dissection of both sides of the open/closed salaries argument – a worthy 5 minute read – even though we know which side wins.

You’re getting fired if…

Posted on August 3, 2006 by Max Goldman

From AOL/CareerBuilder comes this list of 12 signs you’re getting fired. Everyone loves lists, but perhaps this one is somewhat overzealous in its paranoia.

#4 on the list is “You had a bad review.” Certainly most companies don’t fire you for a bad review - even if you’re on a performance improvement plan as the article implies.

#12 is “You’re hearing rumors.” Yeah, that one is the key. ‘Cause as we all know, rumors are the source of all truth. Come on.

Though I’m frowning on parts of the execution – the concept is good (and there are some legitimate points in the article). So what are some REAL signs you’re about to lose your job? If I get enough comments I’ll post a list from the real experts – you!

Reality TV for business: House of Boateng

Posted on July 31, 2006 by Max Goldman

Perhaps somewhat off topic, I thought I would point out an interesting show that’s been airing on the Sundance channel. Called “House of Boateng,” it follows the zany misadventures of Ozwald Boateng (seen left), a London-based fashion designer, in his attempts to penetrate the US market. Along the way, he meets wild and wacky investors, throws tempter tantrums and alienates employees in his attempt to make it big across the pond. (He also does this strange dance when he feels uncomfortable, or is in the spotlight, and that alone makes the show worth watching.)

Now, ordinarily, you wouldn’t find me watching much reality television – especially on the Sundance Channel – but in all fairness to myself, this is the summer season and good TV is hard to find. In any case, the reason I mention it here is that Mr. Boateng is like a lot of small business owners. While exceptionally talented at what he does, and very successful to boot, Boateng’s domineering style and penchant for micro-management results in all sorts of fun-to-watch chaos as the business leaps and lurches it’s way to growth.

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HR means Higher Revenues

Posted on July 31, 2006 by Max Goldman

I stole the title for this post from this Fortune Small Business article which recaps a survey of over 300 small businesses. The survey concluded that HR can be the deciding factor between an “explosive” business and a “sluggish” one (and they have some really cool cartoons that highlight the points, like the one to the left).

There are some very good supporting points, but my favorite is this one: Companies with controlling bosses lagged companies that give employees more autonomy. By a lot. Those with more autonomy had faster revenue growth (14.6% to 3.2%), profit growth (8.7% to 4.8%) and lower turnover (8.5% to 23.6%). (Wowza!)

I’m starting to think that this goal of HR being strategic is too tame. When we can show that HR means more money, everyone should pay attention.

Jack Welch loves HR

Posted on July 19, 2006 by Max Goldman

Really, truly an invigorating little article from a couple of days ago in the UK’s Telegraph. In it, Jack and wife Suzy embark on a spirited defense of the importance of HR. I wish I had something to add to the article beyond a straightforward “see, I told you so” but I don’t. So in place of the usual musings, I give you a few of my favorite bits:

Bit #1:
“Look, HR should be every company’s “killer app”. What could possibly be more important than who gets hired, developed, promoted or moved out the door?”

Bit #2:
“If you owned Real Madrid, for instance, would you hang around with the team accountant or the director of player personnel? Sure, the accountant can tell you the financials. But the director of player personnel knows what it takes to win: how good each player is and where to find strong recruits to fill talent gaps.”

Bit #3:
“Leaders need to put their money where their mouths are and let HR do its real job: elevating people management to the same level of professionalism and integrity as financial management.”

Yes, indeed.

Read the whole article. You’ll be better off for it.

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